08 abril, 2020

How the Twitter algorithm works in 2020

In its early years, like many other social platforms, Twitter presented content in a reverse chronological order that showed the freshest content first. As the user base and feature set of Twitter and these other social platforms grow, there’s too much content to keep up with in a simple chronological order. That’s where the current Twitter algorithm comes in, using different ranking factors to show users posts they think they’ll like.

While this is a plus for users, whenever an algorithm is implemented or updated, it leaves many marketers concerned that the hard work they put into their content and social media strategy is going unnoticed. Changes to the Twitter algorithm are no different, but fortunately there are ways to adjust your strategy and keep up with your social marketing goals.

While it might seem intimidating, understanding the Twitter algorithm to gain organic reach is easier than you might think. In this article, we’re going to take a look at how the Twitter algorithm has evolved into what it is today, and how you can use it to your advantage.

Why does Twitter use an algorithmic timeline?

When Twitter first came out in 2006, it had a simple timeline structure and Tweets were displayed in reverse chronological order from the people you followed.

This was great in the beginning, but as more users joined Twitter, it became nearly impossible to keep up with the thousands of Tweets one user would receive on their timeline in a day. Which is why, as time went on, new algorithms were introduced.

How has the Twitter algorithm changed in 2020?

The biggest recent change to the algorithm happened in 2017 with the introduction of the relevance model, and replacing “While You Were Away” with “In Case You Missed It”.

As mentioned above, when you’re following hundreds, or even thousands, of Twitter accounts, it becomes impossible to catch up on all the posts you might have missed after being offline for a period of time. That’s why the changes from the major overhaul in 2017 still continue to resonate today with posts presented to users based on their relevance, determined at a high level by factors like the types of topics and authors that a given user engages with. Like all social media algorithms, the mix of factors identifying relevance is much more complex in practice and is constantly being refined.

Before we dive further into the details of the current Twitter algorithm, it’s important to recognize that:

  1. The Twitter algorithm is constantly evolving.
  2. The Twitter timeline is a mix of algorithmic content and real-time content.
  3. You can turn off the Twitter algorithm in your own feed display, if you want.

Understanding how the new Twitter algorithm works

While recency is still a major factor, since a large chunk of the feed is still presented chronologically, the Twitter algorithm does share some common themes with other social algorithms. Twitter’s curation means that content quality and connecting with your followers are still essential ways to help your posts get reach and visibility.

Current Twitter timeline ranking signals

Since the algorithm is always changing, Twitter, like many social platforms, doesn’t share a full breakdown of its algorithm. However, a Twitter blog post from 2017 helps highlight a few other things to keep in mind when planning your content for Twitter:

  • Recency: How recently a Tweet was published.
  • Engagement: Has to do with how many Retweets, clicks, favorites and impressions a Tweet has received.
  • Rich Media: The type of media you include in your Tweet, such as images, videos and GIFs.
  • Activity: Refers to how active a user is. For example, how long its been since the user was last on the site, how many followers they have and how much they use the platform.

The Twitter timeline’s three main sections

The Twitter timeline is organized into three main sections.

1. Tweets ranked by algorithm

The first section of your timeline doesn’t have a unique header to indicate it’s different from the standard chronological flow of content, but if you check out the time stamps, you’ll notice they vary, indicating that this is where Twitter displays the Tweets its algorithm has ranked as high relevance based on its score system.

Some of these Tweets could include posts from accounts you don’t follow, but were liked or replied to by users you follow and in some cases, users you interact with more than others.

2. “In Case You Missed It”

As you scroll past the first group of curated Tweets, you’ll hit the header for the “In Case You Missed It” feature, where the Twitter algorithm presents older Tweets from accounts you frequently engage with. It doesn’t always show up, because it’s meant to only contain a small number of the very most relevant Tweets that you might have missed since your last visit, ordered by their relevance score.

twitter timeline in case you missed it

This feature is why the new Twitter algorithm is crucial for brands. Rather than hoping your followers will scroll down far enough to see your last Tweet, Twitter highlights specific posts, making it more likely they will be seen.

3. Reverse-chronological order Tweets

The final main section is where your “regular” Twitter feed starts. After seeing all of the Tweets selected by the algorithm as highly relevant, the remaining will show up in reverse chronological order so you will see the latest updates from the people you follow.

How to turn off the Twitter algorithm

A lot of people enjoy the original, chronologically ordered  Twitter timeline, so as of late 2018, the option was added to toggle between seeing the top Tweets first, also known as the algorithm model, and the latest Tweets first, a real-time feed. You can do this by tapping the blue sparkles icon in the top menu.

But not everyone uses Twitter’s real-time feed and many users will prefer getting curated content that lets them catch up faster between visits to the platform. This is why it’s imperative to understand how the new Twitter algorithm works if you want to increase your engagement and following.

How to improve reach and visibility on Twitter

Understanding how the Twitter algorithm now works in 2020 is just the start. In order to get more visibility on your Tweets, you’re going to need to do the work. These tips will help you get set up with some of the essential ways to adapt to the Twitter algorithm and stay flexible when it appears to affect your social media metrics.

1. Consistency is key

A lot of people tend to log on to Twitter for a few minutes a day, sending all of their Tweets at once and engaging with the first few posts they see. For brands, it’s important to maintain an active presence on Twitter throughout the day so your audience has the best chance of seeing your posts. The best way to ensure you have a consistent presence is to get a birds’ eye view of your upcoming publishing calendar with a social media publishing tool like Sprout Social to plan content.

Schedule Twitter post in Sprout

There’s a lot of varying opinions on how many Tweets you should post a day in order to get the most Twitter engagement from your efforts. Which leads into our next tip…

2. Post at the best times

Knowing when the best time to post can be tricky at first because it largely depends on your audience. While you can uncover this through manual review of your performance analytics, we’ve also done the work to help you get an advantage with insights into the best times to post on social media for different networks and industries.

Best time to post on Twitter according to global engagement

With Sprout’s patented ViralPost technology, you can take your strategy one step further. Our Optimal Send Times feature analyzes the behavior of your specific audience and zeroes in on the top times to post that are specific to your account.

sprout optimal send times

This frees up time to focus on amplifying your strategy by reviewing your success in Twitter analytics tools like Sprout and building on what works for your next campaign.

3. Focus on content types and formats

It’s important to be active on Twitter, but it doesn’t matter how much you post if what you’re posting is pointless.

Posting poor quality content is a sure way to lose followers and hurt your brand. So make sure you’re not just posting something to fill in a time slot, but what you’re posting is relevant, interesting and useful.

2019 Sprout Social Index - Social content for engagement

In addition to ensuring the quality of your posts is there, consider the type of media the Tweet includes.  Rich media is one of the things the Twitter algorithm considers when ranking content because Twitter users are more likely to engage with it. This includes videos, GIFs, images and even polls.

However, videos seem to be the way to go if you want to be retweeted. According to Twitter’s online video playbook, videos are six times more likely to be retweeted than photos and three more than GIFs.

The takeaway: Make sure to add rich media to your scheduled Tweets whenever you can.

4. Engaging content is key

Knowing how much engagement your Tweets receives impacts the algorithm, it’s important to plan content that encourages users to like, comment and Retweet your posts. Rich media is one way to spark engagement on your Tweets, but there are other ways you can do this, too.

You can:

  • Ask thought-provoking questions
  • Use relevant trending hashtags and piggyback on viral memes and trends (just be sure they fit your brand!)
  • Participate in popular Twitter campaigns
  • Tag other users
  • Respond

5. Respond to engagement ASAP

The Twitter algorithm prioritizes recent content, and engaged users. It’s important to respond to any engagement your Tweet, and even your brand, receives as soon as possible, preferably in the first 2–3 hours.

peoples wait time expectations vs brand response time

For example:

  • Respond when someone Tweets you or mentions you.
  • Respond to any replies your Tweet gets.
  • Respond to Retweets by replying, even if it’s just to say thank you.

Using a social media monitoring tool like Sprout Social is a great way to be notified when your brand is mentioned on Twitter, without having to be tagged. You can set up specific brand keywords you want to monitor, so you can stay on top of every post when people mention your products, campaigns and other important brand terms.

Sprout inbox with brand keywords filtered for twitter

Bonus: Consider running Twitter ads

If you’re struggling to get organic reach, Twitter’s advertising can be a great way to give your content that extra push it needs. This is particularly great for brands who are just starting out on Twitter to get extra exposure.

Don’t have the budget for ads? Try your hand at some of the non-paid tactics on this list first. If you’re interested, you can learn more about how to run successful Twitter ads here.

Remember…

The Twitter algorithm ultimately exists to help you, since it’s helping get your post in front of interested audiences rather than buried in a constant flow of new posts. It’s also constantly evolving. As a marketer, understanding how the algorithm works can help you improve your content planning and help you better understand why your posts succeed or fall flat. If you’re looking for some easy ways to start getting organized with taking your Twitter presence to the next level, check out our toolkit of free templates to help audit and analyze your performance.

This post How the Twitter algorithm works in 2020 originally appeared on Sprout Social.

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